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POINT TRANSACTION SYSTEMS OY
Vanha Nurmijärventie 62 FI-01670 VANTAA | tel: +358 (0)9 477 4330 | fax: +358 (0)9 436 2490
www.point.fi
4.3.4 Blacklist
The terminal updates the blacklist automatically during the batch sending. You can also download
the blacklist manually if it is missing from the terminal.
Press LILA4 and Enter.
Choose DOWNLOAD F3.
Choose BLACKLIST F3 and select FULL F2 or UPDATE F3.
FULL = Terminal downloads the full blacklist
UPDATE = Terminal updates the blacklist
The terminal connects to Point reporting and downloads the blacklist from the bank. The terminal
prints out to the receipt the amount of cards on the blacklist.
4.3.5 Issue report
The terminal sends all transactions forward from its memory to Point reporting. From this service
the batches are forwarded daily to the chosen bank or credit card company. If any problems occur
during the forwarding of the batches, the terminal will print out information about the situations on
an issue report. In order to save paper, the terminal will print out 20 issues at the most.
Here are listed all the types of issues that can be printed on the issue report, and also the proper
actions that will fix the problem. The issue report will be printed from the terminal during a batch
sending until the issues are acknowledged or fixed. The term”batch receiver” refers to the bank or
credit card company to which the batch is forwarded from Point reporting.
NOTE! Once an issue is acknowledged, it cannot be in any cases sent again.
Acknowledging an issue is always the responsibility of the Merchant.
PENDING = The batch is waiting to be forwarded to its receiver
Actions = No actions required. The batch will be automatically forwarded.
OLD TRANSACTIONS = Over 20 days old transactions have been sent to Point reporting.
Actions = The batch can be forwarded by Point. Contact Point’s customer service. If the
transactions have already been processed through other ways, the issues can be acknowledged
from Point reporting or from the terminal.
SENT TO BANK FAILED = Sending of the batch to the receiver has failed.
Actions = Contact the batch receiver (bank / credit card company) and check why the sending has
failed. If the batch must be sent again, it will be done by Point. Please contact Point’s customer
service. If the batch has been processed in the bank, the issue can be acknowledged from Point
reporting or from the terminal.
NOT SENT, CONTAINS DUPLICATES = The batch has not been sent forward because it contains
duplicate material.
Actions = Contact your own bank and check the duplicates that the batch contains. If the batch
must be sent again, it will be done by Point. Please contact Point’s customer service about the
issue. If the batch has been processed through other ways, the issue can be acknowledged from
Point reporting or from the terminal.
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